Complaints

1. How to complain

Include:

• your name and the email you joined with;
• your MT5 login;
• what happened and when, with any trade or statement it concerns;
• what you would like us to do.

2. What happens next

• We acknowledge it within 5 working days.
• We look into it using our records: your account history, trades and statements.
• We send our final reply within 8 weeks. If we need longer, we tell you why and when to expect it.

3. If you are not satisfied

Nothing on this page affects your legal rights.

4. Records

We keep a record of each complaint and its outcome, as the Privacy notice describes.